Audio message cuts off at 9 or 10 seconds (iPhone)

Can't record audio messages for more than 9 or 10 seconds? 

This issue is caused by an interference with the multi-touch functionality on the screen of your phone, either by a case or by some sort of film or screen protector. Please remove all accessories from the phone and try recording audio messages.

If you would like to continue to use a case, film or screen protector, please switch the app recording to 'Tap to Talk' under your settings > audio & notifications. That will allow for longer recordings. 

If the issue persists, please submit a support ticket via the feedback feature in the app. 



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