How to Submit Feedback within the App

Running into a problem? Something not working as it used to? Troubleshooting steps didn't solve it? Please submit a report to Feedback!

We don’t typically respond to feedback or bug reporting emails, unless you have Premium Support, but we do review them all. We are working hard to improve Voxer and your feedback is very important to us.

Please submit your comments from within the app through Feedback and provide as much information as possible. Help us help you!*

- What were you doing when the problem occurred?
- What were you expecting to happen? And then what really happened?
- Did you try any troubleshooting steps? Did any of them work?
- How often does it happen?
- Add screenshots if it helps describe what you're experiencing. 

*(For Android, please ensure you check the box to "include logs")

If you are having issues with a specific chat or message, please provide the message ID for us to reference. Instructions for getting a message ID off your device are below for both Android and iOS devices.

Android Message ID: 

Go into a chat (if it is a specific chat you are having issues with, choose that chat) > select a message (or the exact message having the problem) > look for the time stamp of the message > hold down on the time stamp until a popup appears with writing > message automatically copies to your clipboard so you can just paste and send it to Voxer through the Feedback link in the app. Please add any other important details that will help us troubleshoot!


iPhone Message ID:

Go into a chat (if it is a specific chat you are having issues with, choose that chat) > select a message > go to the message detail > hold down on the map until a popup appears with writing > message automatically copies to your clipboard so you can just paste and send it to Voxer through the Feedback link in the app. 

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