Troubleshooting Tips

If you're experiencing a problem with the Voxer app please try to resolve the issue by following these four steps. Be sure that you've installed both the most recent Voxer version and your device's most updated operating system.
 

1.  Check your internet connection.

  • On an iPhone, from your homescreen, first tap Settings > Airplane Mode > ON. Wait 5-10 seconds, then turn Airplane Mode > OFF. Then, try using other apps / an internet browser to ensure that internet is working properly on your device. If it is, launch Voxer to see if your problem has been resolved. If it isn't, connect to a different Wi-Fi source if one is available, and relaunch Voxer.
  • On an Android, from your homescreen (steps vary depending on device), tap Menu or Settings > Wireless and Networks > Airplane Mode > ON > Ok. Wait 5-10 seconds, then turn Airplane Mode > OFF. Then, try using other apps / an internet browser to ensure that internet is working properly on your device. If it is, launch Voxer to see if your problem has been resolved.  If it isn't, connect to a different Wi-Fi source if one is available, and relaunch Voxer.


2.  Perform a hard reboot of your device if using an iPhone or turn phone off, then on if using an Android device. 

  • On an iPhone, to perform a hard reboot on an iPhone, follow these steps: Press and hold the Home button, then press and hold the Sleep button. Ignore the Slide to Power Off button and continue to hold both the Sleep and Home buttons until the Apple logo appears. Once the Apple logo appears, release the two buttons.  Once you are at your homescreen, launch Voxer to see if your problem has been fixed.
  • On an Android (steps vary depending on device), to turn your phone off and then on, press and hold down the Power button. Once the device has been off for 5 seconds, press and hold the Power button to turn on the device. Relaunch Voxer to see if the problem has been resolved.

3. Force quit and relaunch Voxer.

  • On an iPhone, from your home screen and double tap the Home button on your device and locate the Voxer app > Find Voxer and toss it up and away to force quit the app. 
  • On an Android, from your homescreen (steps vary depending on device), first tap Menu > System settings > Apps > Voxer > Clear data > Ok. Then, return to your homescreen (steps vary depending on device), tap Menu > System settings > Apps > Voxer > Force stop > Ok. Then, relaunch Voxer.
4. If force quitting and relaunching Voxer doesn't help, delete and reinstall Voxer:
  • On an iPhone, from your homescreen, tap and hold the Voxer app icon until it begins to shake > Tap the "x" > Press Delete. Then, go to the App Store, reinstall Voxer, and either enter the same e-mail address and password you've always used or sign in using Facebook. 
  • On an Android, from your homescreen (steps vary depending on device), tap Menu > Settings > Applications > Manage Applications > Voxer > Uninstall. Then, go to Google Play, reinstall Voxer, and either enter the same e-mail address and password you've always used or sign in using Facebook. 

Still having problems? Please submit your request to Voxer from within the app. Go to menu > Feedback and send us all the details!

                                                                                             
                                     

 

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